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Shipping & Returns

      Return Policy 

  • nerd belts has a strict Customer Return Policy and Procedure. We offer no refunds to change of mind purchases. Our change of mind policy applies in addition to, and does not affect your rights, under the consumer guarantees which apply under the Australian Consumer Law. nerd belts has a strict Customer Return Policy and Procedure. 

  • Goods deemed faulty can be returned, and an address will be provided at request of refund. Requests must be sent to info@nerdbelts.com

    Process for Returns and Refunds

  • When seeking a return on a faulty product, please contact us via info@nerdbelts.com Once contacted we will assess whether your product may be returned and, where required, provide you with instructions on how to return your goods, with which you must comply. 

  • Once an item is returned we will inspect your goods and investigate any claims and where we believe it is applicable, provide you with a refund or exchange.

  • Refunds will be issued using the payment method used for purchase.

  • We aim to process refunds and replacements within 5 days of receipt by us of the original product, however, depending on your item and the number of returns in our system, this may take longer. 

  • How do I make a return if I have moved overseas? 
    If you would like to organise an international return, please contact info@nerdbelts.com
    Please note; return shipping cost will apply to international returns. 

  • When will my purchase be refunded? 
    We will process your refund as soon as we’ve received and inspected your return and confirmed it complies with our returns policy. You will receive an email confirming that your refund has been processed, and the funds will appear in original account used to make the purchase within 7-10 business days depending on your bank. 

      Shipping

  • All purchases require full payment of shipping.

  • A tracking number will be provided to customer once the item has been shipped. 

  • If you do not receive your purchase within the expect timeframes provided below, please contact info@nerdbelts.com

    Shipping within Australia

  • Purchases made within Australia require full payment of $10 and time of purchase. 

  • Please allow for 2-7 business days to receive your purchase. 

    Shipping International 

  • International purchases require full payment of $20 at time of purchase. 

    • This only includes United States of America. 

  • Please allow for 7-12 business days to receive your purchase. 

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